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Job Locations US-CA-Redwood City
Posted Date 2 days ago(8/5/2020 2:00 PM)
Nevro is seeking a Sr. Sales Operations Manager who will be responsible for sales data integrity, supporting the international sales team from a Salesforce and reporting perspective, dashboards, sales team alignments, reconciliation of system data, and training of the international sales team on changes to the system. This role will also support various ad-hoc projects. Candidate is based out of United States or Europe. - International reporting for sales team (including report distribution) as well as periodic ad-hoc reports - Own the sales forecasting process for the international team. Analyzing and collecting information from the international stakeholders to provide insights to the VP of Sales. - Act as contact for international Salesforce platform reporting and provide assistance to field to troubleshoot non-technical issues. - Model international sales targets and develop goals to benchmark against throughout the year. - Understand and evaluate current process and pipeline metrics in order to recommend and implement improvements - Assist in training development, training, and education on Salesforce platform for the international team. - Responsible for corporate reporting for the international business. - Manage, maintain, and track international territory alignments. - Other duties as assigned.
Job ID
2020-2919
Job Locations US-CO-Denver
Posted Date 1 week ago(7/30/2020 1:53 PM)
The Therapy Support Specialist (TSS) plays an important role in ensuring superior outcomes with HF10 therapy. The TSS interacts with patients to provide technical and product expertise. The position is part of the Therapy Optimization group and will work in collaboration with Sales Representatives, Therapy Consultants and Therapy Optimization Specialists.This is a remote position where the candidate will be located in central region of the US. - Communicate directly with patients. - Serve as a resource for clinical patient support for issues relating to: device troubleshooting and Company product inquiries. - Provide exceptional clinical education for Company products and related procedures and respond to detailed technical inquiries from patients. - Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames. - Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes. - Perform continued patient follow-up to assure optimal patient outcomes. - This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software. - Travel 15-20% for training, conferences and occasional field support. - Other duties as assigned.
Job ID
2020-2917
Job Locations US-IL-Chicago
Posted Date 1 week ago(7/30/2020 1:50 PM)
The Therapy Support Specialist (TSS) plays an important role in ensuring superior outcomes with HF10 therapy. The TSS interacts with patients to provide technical and product expertise. The position is part of the Therapy Optimization group and will work in collaboration with Sales Representatives, Therapy Consultants and Therapy Optimization Specialists.This is a remote position where the candidate will be located in central region of the US. - Communicate directly with patients. - Serve as a resource for clinical patient support for issues relating to: device troubleshooting and Company product inquiries. - Provide exceptional clinical education for Company products and related procedures and respond to detailed technical inquiries from patients. - Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames. - Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes. - Perform continued patient follow-up to assure optimal patient outcomes. - This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software. - Travel 15-20% for training, conferences and occasional field support. - Other duties as assigned.
Job ID
2020-2916
Job Locations US-CO-Colorado Springs
Posted Date 1 day ago(8/6/2020 6:00 PM)
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products. - Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support. - Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products. - Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. - Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. - Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products. - Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts. - Perform patient follow-up to assure customer and patient success with the implanted products. - Develop and maintain business relationships with hospital personnel. - Utilize internal platforms to ensure flawless execution of product delivery to clients and patients. - Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers). - Communicate with Patients and Clients afterhours and on weekends as needed. - Travel daily within territory. - Other duties as assigned.  
Job ID
2020-2909
Job Locations US-FL-Orlando
Posted Date 1 day ago(8/6/2020 5:59 PM)
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products. - Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support. - Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products. - Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. - Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. - Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products. - Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts. - Perform patient follow-up to assure customer and patient success with the implanted products. - Develop and maintain business relationships with hospital personnel. - Utilize internal platforms to ensure flawless execution of product delivery to clients and patients. - Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers). - Communicate with Patients and Clients afterhours and on weekends as needed. - Travel daily within territory. - Other duties as assigned.  
Job ID
2020-2908
Job Locations US-CA-Redwood City
Posted Date 4 weeks ago(7/13/2020 6:19 PM)
The IT Support Specialist II will report directly to the IT Manager. The primary function of the role is the global support of Nevro IT infrastructure (Desktops, Laptops, Phones, Services, Hosted Services, and Mobile Devices). - Responds to questions/requests with clarity and courtesy - Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, SalesForce, Box.Com, etc. - Provide support via phone, web, and email to assure continuity of core business - Script with PowerShell 3. 0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory. - Uses creativity and innovation to automate and streamline processes and procedures - Effectively interfaces with staff at all levels. - Other duties as assigned
Job ID
2020-2900
Job Locations AU-VI-Melbourne
Posted Date 3 weeks ago(7/16/2020 11:42 AM)
The Clinical Specialists provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Works with Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals and meet patient/client’s needs. This is an 18 month contract to cover a maternity on leave. - Promotes company products to current and potential customers within a defined region by providing clinical education of implant procedures and support for a variety of issues. - Serves as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.  - May provide detailed product specifications for the development and implementation of client applications and solutions. - Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. - Provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. - Trains and educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products. - Typically attends and may oversee surgeries/implants in a clinical setting including labs and operation rooms of hospital accounts.  - Perform patient follow-up to assure customer and patient success with the implanted products. - Develops and maintains business relationships with hospital personnel.  - This position requires driving and travelling to visit customers. - In addition, the use of the telephone and keyboard on a daily basis. - Carrying company equipment on trips will include laptops, chargers, brochures, as well as study related equipment, i.e. programmers, coils. - Hospitals, operating rooms, clinics, surgical centers. - Experience in a consultative sales role a plus. - Travel 50-100% depending on relative locations of customers. - Other duties as assigned.
Job ID
2020-2895
Job Locations US-CA-Redwood City
Posted Date 3 weeks ago(7/20/2020 6:08 PM)
 Nevro is seeking an Invoicing Services Representative to be responsible for all aspects of order entry processing and ensuring a seamless experience for customers placing orders. This position is responsible for generating sales orders, proactively resolving issues with Sales Representatives, issuing credit memos, monitoring Accounts Receivables, and Collections. This position reports to the Manager, Customer Service. - Validate customer pricing and create sales orders in ERP system for all sales channels. - Check Box.net for DBRFs (Design Billing Registration Form) submitted by the sales team. - Link Sales Orders in ERP system to forecasted opportunities in Salesforce. - Proactively work with sales reps to resolve sales order discrepancies and purchase order issues to ensure invoices are accurate and produced timely. - Process returns and issue credit memos to customers. - Other duties as assigned
Job ID
2020-2894
Job Locations US-CA-Redwood City
Posted Date 1 month ago(7/6/2020 11:36 PM)
The Senior Development Engineer – Electrical plays a key role in the development of a Class III implantable Neuromodulation system for pain management. - This is a senior role and candidates are expected to lead and define significant or whole portions of planning, developing, coordinating, and directing development across complex products, directing internal and external resources accordingly. - Ideal candidates are expected to illustrate technical leadership and influence in each of the duties and responsibilities: - Direct the design and development of class III implantable Neuromodulation systems and other accessories (remotes, chargers, test systems, manufacturing equipment, etc.): - Design Electronic Circuits – Including: - Embedded Systems - Mixed Analog/Digital Circuits - Power Circuits - Electrical, Schematics, Layout - Component Selection, Characterization and Assembly - Distinct Designs for Various Stages of Development - Characterize the performance of hardware with medical accuracy. - Reproduce and analyze field failed hardware. - Train our contract manufacture engineers and technicians on troubleshooting. - Improve our product/system reliability and maintainability. - Design, run, and gather data for experiments. Design new test methods and identify areas of developmental risk and mitigations and communicate these effectively to management. - Create an environment of cooperative and open communication at all levels of the organization. - Guides new designs into final manufactured products. - Work closely with other product development leadership to assure that their designs interface properly and to assure that the overall system meets its performance - Contributes to the intellectual property base of the Company via active communication of new concepts to management. - Works in accordance with quality system procedures and actively enforces its - Prepares reports and presentations and documents progress with senior management - Work Cross Functionally with other departments such as Marketing, Regulatory and Quality - Other duties as assigned
Job ID
2020-2892
Job Locations US-CA-Redwood City
Posted Date 1 month ago(7/9/2020 4:13 PM)
The person in this position is responsible for the accurate and effective transaction of material flow through our remote operations.  They will work closely with contract manufacturers (CMOs), suppliers, field personnel and other departments to ensure that tracking processes are maintained and will help identify and implement improvements to these processes.  This person will be responsible for accurately maintaining item master, bill of material, and other master data in our ERP and integrated systems.  They will monitor and communicate with field personnel on the efficient utilization of field inventory.  Some off-site travel may be necessary to perform inventory reconciliations. - Primary responsibility for transacting specific inventory movements in the ERP and SalesForce systems - Analyze the flow of material across multiple CMOs/suppliers and field personnel to identify potential problems and implement solutions - Input new product, bill of material, and associated master data into ERP system with a focus on accuracy. This includes initiating necessary change control requests in the Arena software. - Monitor inventory utilization with distribution centers and field personnel. Regularly communicate with field to implement improvements and training as needed - Provide support as needed to multiple internal departments on issues related to inventory movement and accuracy - Reconcile terminated rep inventory and inventory location close-out - Work with CMOs/suppliers, field personnel and internal departments to maintain and improve systems for replenishment of inventory and for special needs - Trained as backup to assist with Cycle Count and RMA functions as needed - Light packing, shipping and kitting responsibilities - Other duties as assigned
Job ID
2020-2891
Job Locations US-CA-Redwood City
Posted Date 1 month ago(6/25/2020 11:49 PM)
Nevro is seeking an experienced and energetic Senior HRBP to support our Commercial Team – Sales, Marketing and Customer Excellence.  In this role, you will deliver the full range of the People life cycle on both a strategic and tactical basis to support your clients and team members. You will partner with your clients to take their business objectives and align our People programs to ensure the best outcomes.  You will be responsible for driving the People program as well as educating your clients.  You will work with our HR leadership team and operations team on the development of some of our programs we deliver to our clients; including but not limited to Performance, Compensation, Talent Management, and Employee Relations.      The HRBP will possess strong interpersonal skills and have the ability to build solid relationships based on trust. This role demands partnering closely with business leaders at all levels, HR leadership, and employees throughout the org to ensure our People programs and processes drive and support our business objectives. The ideal candidate will be someone who likes to be strategic and roll-up their sleeves and do great work.  The HRBP role will continue to evolve and change as the company grows and as the People organization changes along with it to meet the business needs. The ideal candidate will thrive in a dynamic and changing environment and have fun while making a difference.   This position will be reporting into the Sr. Director – HRBP Commercial Organization and will be located on-site in our Redwood City HQ.  Currently, there is an opportunity to work remote. - Engage and influence functional leaders as you develop and lead Nevro’s People strategy, programs and processes for the Commercial team. - Provide leadership for the implementation of HR programs, policies and processes across client group.  - Partner with other HRBPs and our HR Operations functional teams on the Employee Life Cycle – including but not limited to Talent Acquisition, Compensation, Performance, and Talent Management programs, policies, process and best practices. - Partner with our client groups on cross-functional projects, policies and practices. - Build strong relationships with the client teams at all levels. - Collaborate with others to assess, create and implement solutions for your client group. - Be well-versed in HR best practices and look for continuous improvement at all times. - Be the leader of This will include playing a key leadership role in designing and implementing change programs. - Work with all levels of managers and employees to address various employee relations issues, working them through to resolution, while ensuring fair and equitable outcomes. - Review and analyze various business and hr metrics including data to enhance decision making, recommendations for change, and systemic improvements.
Job ID
2020-2886
Job Locations AU-NS-New South Wales
Posted Date 1 month ago(6/23/2020 4:26 PM)
  This position serves as the senior liaison between physicians and the company regarding technical issues.  This encompasses, IDE clinical trials, troubleshooting and future product features. The incumbent is expected to act as a mentor for Field Clinical Engineers.  The FCE collaborates with Regulatory, QA and R&D. This position is a remote role ideally based in Australia.     Clinical Research - Selection, training and monitoring of IDE Clinical site - Conducting Field ResearchWork with FCE’s to resolve any and all study and technology related problems at clinical centers - Facilitate Physician Protocol generation - Organize the study sites and the follow-up documentation - Facilitate the abstract process - Recruit research centers - Coordinate Data collection - Work with FCE’s to resolve any and all study and technology related problems at clinical centers  Product Development - Liaison between R & D and Physicians - Coordinate beta testing and feasibility studies - Develop protocols - Recruit Centers - Conduct in-house testing of new products Publication Development - Facilitate submission of research for presentations - Work with Nevro Corp and physicians to prepare scripts - Work with Nevro Corp and physicians to prepare slides, overheads, and power point presentations - Abstract and Manuscript preparation Training/Field Education - Conduct one on one clinical research education and training with physicians and staff. - Coordinate with the manager of training and education for customer training for larger multi-center classes. - Lecture at and participate in Regional and National training programs. - Aid Physicians with technology - Literature Searches - Engineering - Technology - Generation of Literature - Create tech memos - Facilitate Sales and Marketing with Marketing literature review Field Technical Responsibilities - Follow-up with reported technical issues - Troubleshoot field technical problems - Respond to and document technical problems that put patients at risk  - Work with engineering to solve product issues - Help explain issues to clinic personnel   Marketing - Assist in identifying key leaders in the field - Help identify new technologies and new directions for existing technology - Assist in reviewing Marketing materials Sales Assistance - Assist Sales to identify and target physicians - Coordinate Data collection - Work with the FCE director to resolve any issues that arise between FCE’s and sales personnel
Job ID
2020-2884
Job Locations US-CA-Redwood City
Posted Date 2 months ago(6/17/2020 10:56 PM)
 The Software Development Engineer shall participate in research and product development activities ranging from product concept through transfer to manufacturing. This position will apply knowledge of engineering principles and practices for software development of implantable medical devices and accessories.  - Develops embedded and PC-based software, which interact with devices such as an implantable stimulator or wand. Development activities include definition of requirements, design and implementation, and verification and validation. - Debug and analyze device issues and field returns. - Develops software in a regulated environment in accordance with internal operating procedures and external standards and regulations. Conducts cross-functional reviews of the software development at appropriate times in the development cycle.  - Significantly self-directed. Determines and pursues courses of action necessary to obtain desired results. Proactively identifies areas of developmental risk and communicates these to management accordingly.  - Responsible for planning, developing, coordinating, and directing a significant engineering development or a number of small projects with many complex features, utilizing internal and external resources.  - Guides the transition of advanced technologies into final products. Works closely with other product development team members to assure that their designs interface properly with other system components and to assure that the overall system meets its performance requirements. - Assesses new technologies via reviews of the state of the art or by performing proof of concept work. The results of this assessment must be communicated to the software team or other members of the development organization. - Contributes to the intellectual property base of the Company via active communication of new concepts to Management. - Works in accordance with quality system procedures and actively enforces its objectives. - Other duties as assigned
Job ID
2020-2880
Job Locations US-CA-Redwood City
Posted Date 2 months ago(6/10/2020 7:43 PM)
The Principal Systems Engineer will play a key role in the development of a Class III implantable Neuromodulation system for pain management, working cross functionally to help define systems and make sure that all stakeholders are aligned, and needs are met. - Ensures the logical and systematic conversion of customer requirements and performance requirements into systems solutions that account for technical, cost and schedule constraints. - Investigates and defines systems engineering requirements for new algorithms or features and facilitates the transition of algorithms into new projects through clinical review and evaluation. - Mostly self-directed.  Determines and pursues courses of action necessary to obtain desired (Recommendation of assignments is often self-initiated.) - Owns large efforts such as definition, verification or product development of a system, and drives them to on-time, high quality completion. - Performs hands-on system integration testing and troubleshooting of technical issues. Works with development team to identify root cause and viable resolutions for issues. - Owns system level verification against requirements. Creates test plans, procedures and reports, performs and analyzes system set up, and conducts verification and validation activities. - Lead and provide technical guidance to teams of engineers for systems engineering activities and deliverables - Other duties as assigned
Job ID
2020-2879
Job Locations US-CA-Redwood City
Posted Date 3 months ago(4/23/2020 6:02 PM)
  This position is responsible for defining clinical research strategies, goals, and objectives including preclinical research, small-scale feasibility studies, and new indication clinical assessments.  The position works cross-functionally to implement the defined plans using internal and external resources.   - Assess clinical research opportunities (both Nevro-sponsored and Investigator Initiated) and recommend project to bring forward. - Develop and implement clinical study strategies with relevant executive staff, working in collaboration with regulatory affairs, marketing, research & development, reimbursement and outcomes planning. - Engage and collaborate with physicians/clinicians on design and implementation of feasibility and new indication clinical studies. - Develop, review and approve protocols for projects, both sponsored and investigator-initiated. - Participates in site selection and qualification, reviewing investigational sites. Participates in site selection committee and advises on final selection. - Establish and maintain relationships with key KOLs. - Prepares clinical reports for regulatory and medical purposes, including presentation and publications. - Works with physicians and internal marketing team on the presentation/publication of clinical material. - Participates in the dissemination of clinical information to the clinical team members and extended core team members, as appropriate. - Communicate/educate as company expert for Nevro clinical research - Collaborate and educate clinical project/program managers and clinical operations staff. - Other duties as assigned
Job ID
2020-2860
Job Locations US-CA-Redwood City
Posted Date 5 months ago(3/3/2020 5:51 PM)
Nevro is seeking a Sr. or Principal RF engineer to join the electrical engineering team in Redwood City. This position is responsible for RF and Telemetry system performance within Nevro, and will be the technical expert and leader for RF related developments. - Experience designing RF telemetry systems for production. - Provides creativity while solving complex problems without known solutions.  - Works on multiple projects in a deadline driven environment. - Designs, runs, and gathers data for experiments. Participates in the design of new test methods and procedures. - Self-starting, self-motivated, self-directed, and self-sufficient - Applies technical principles, theories and concepts, in addition to developing new development principles and concepts towards the solution of complex technical problems and provides solutions which are innovative and ingenious. - Proactively identifies areas of developmental risk and communicates these to management accordingly. - Responsible for planning, developing, coordinating, and directing engineering development or a number of small projects with many complex features, utilizing internal and external resources. - Contributes to the intellectual property base of the Company via active communication of new concepts to management. - Works in accordance with quality system procedures and actively enforces its objectives. - Requires the ability to travel occasionally throughout the United States and internationally. - Other duties as assigned
Job ID
2020-2844
Job Locations US-CA-Redwood City
Posted Date 2 months ago(6/23/2020 1:48 AM)
The Sr. Android Mobile Developer shall participate in research and product development activities ranging from product concept through transfer to manufacturing. This position will apply knowledge of engineering principles and practices for software development for implantable medical devices and accessories. - Review and approve the design and development of the Mobile app, incorporating feedback from Product Management, User Experience, Architecture, and Quality Engineering. - Collaborate with back end application developers to design and refine APIs for sending and retrieving data to and from the mobile application. - Develop and maintain test frameworks and interactive testing, including working with beta testers. - Instrument with analytics to understand and communicate usage and adoption models of the app. - Provide subject matter expertise on mobile design practices, from experience to stability and performance. Mobile is different, and you need to know why and be able to drive a viewpoint. - Works closely with other product development team members to assure that their designs interface properly with other system components and to assure that the overall system meets its performance requirements. - Contributes to the intellectual property base of the Company via active communication of new concepts to Management. - Works in accordance with quality system procedures and actively enforces its objectives - Other duties as assigned
Job ID
2019-2785

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