· Support the implementation, administration, and management of company’s corporate compliance program.
· Manage and support compliance audit and monitoring activities, including through data analytics, live monitoring and engagement with internal teams.
· Proactively identify, review and mitigate potential areas of risk to Nevro’s business based on internal policies and industry standards.
· Assist with the management and usage of the company’s compliance management software MedCompli.
· Independently review internal business activities and provide compliance guidance and support.
· Manage the compliance review of healthcare providers agreements and engagements.
· Assist the Chief Compliance and Privacy Officer with the ongoing management of the Global Compliance and Privacy Program policies, procedures and processes.
· Manage and support internal investigations in coordination with internal functions (e.g. HR, Regulatory, Professional Education).
· Develop and support ongoing training on Global Compliance and Privacy policies and procedures.
· Manage the Global vendor due diligence process.
· Manage US and international transparency reporting efforts to ensure accurate and timely reporting of HCP spends under Sunshine/Open Payments disclosure laws. Analyze reporting data for trends.
· Assist with the administration of the company’s data privacy program.
The Regional Sales Director (RSD) is responsible for leading a team of field sales representatives to ensure the achievement of regional sales targets for the company. This includes overseeing and leading the identification of business opportunities, building and fostering client relationships and ensuring the effective sales of NEVRO’s products to meet/exceed sales forecasts and goals. This position reports directly to an Area Vice President (AVP).
- Grow the business with current and new customers.
- Training, coaching and direction of District Sales Managers (DSM), Sales Representatives (SR), Associate Sales Representatives (ASR) and Therapy Consultants (TC).
- Fiscal budgetary responsibility.
- Asset/inventory management.
- Develop and ensure proper execution of regional business plan which identifies opportunities within current customer base.
- Help formulate sales strategies with direct reports to meet/exceed sales goals.
- Initiate and evaluate corporate pricing agreements with customers to ensure competitive value of product line.
- Submit periodic reports detailing activities/sales volumes/training needs.
- Help ensure the success of sales/marketing plan and sales objectives through sales efforts directed towards sales associates and customers.
- Prospecting for new customers and driving lead follow-up with direct reports.
- Positively positioning our products and services to existing and new clients in the region.
- Develop and implement strategies to counter competitors.
- Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Plan, coordinate, and execute local educational and sales events, with the support of other internal resources, intended to augment the business and help to deliver assigned sales goals.
- Represent company at industry conferences and maximize potential by targeting specific customers to gain sales leads, and pursue opportunities to promote the company’s product range.
- Develop and maintain productive working relationships within company to ensure maximum sales support and maintain a high level of customer service.
- Contribute to the development of a strong team effort.
- Recognize and understand competitive products, features, strengths in relation to the company’s products.
- Provide high level of service with patient outcomes held in the highest regard.
- Recruit, interview, and hire sales and clinical professionals as region requires.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within region.
- Other duties as assigned.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
* Bilingual Spanish speaking skills are highly preferred for this position.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
* Bilingual Spanish speaking skills are highly preferred for this position.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
* Bilingual Spanish speaking skills are highly preferred for this position.
· Provides support to the Professional Education Directors and Managers.
· Helps to support Professional Educational Initiatives including cadaveric trainings, didactic events, conferences, and society meetings.
· Support team on development and management of Prof Ed curriculum and content.
· Set up and manage event registrations and post-event activities (i.e. eval forms, expenses and field feedback).
· Assist with event materials and any necessary accessories/collaterals (banners, name tags, etc.)
· Support travel and logistics for events.
· Collaborates with internal and external partners to deliver best-in-class training programs for healthcare professionals.
· Help to ensure compliance with company policies.
· Other general and specified duties may be assigned, consistent with the company’s goals, objectives and mission.
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· Provides support to the Professional Education Directors and Managers.
· Helps to support Professional Educational Initiatives including cadaveric trainings, didactic events, conferences, and society meetings.
· Support team on development and management of Prof Ed curriculum and content.
· Set up and manage event registrations and post-event activities (i.e. eval forms, expenses and field feedback).
· Assist with event materials and any necessary accessories/collaterals (banners, name tags, etc.)
· Support travel and logistics for events.
· Collaborates with internal and external partners to deliver best-in-class training programs for healthcare professionals.
· Help to ensure compliance with company policies.
· Other general and specified duties may be assigned, consistent with the company’s goals, objectives and mission.
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Reporting to Manager, Patient Access this role will maximize patient access across all current and future FDA approved indications. This role is part of the HFX Access team, playing a critical role in securing payer coverage for patients. The Senior Patient Access Liaison will work in collaboration with HFX Access, Market Access and Field personal to provide customer support from prior authorization submission through final appeals process.
Role Requirements
· Partner with internal partners, to secure HFX access and drive effective pull-through with payers.
· Serve as a resource for payer coverage support for issues relating to prior authorization and benefit detail inquiries across all indications.
· Subject matter expert on all levels of the appeals process.
· Track payer trends across new indications to provide proactive insights.
· Develop letters of patient appeal based on payer policy.
· Make suggestions to the patient access process to optimize submission approvals and decrease denials.
· Provide leadership and training to a team focused on patient appeals, ensuring turnaround time for submission is best in industry
· Establish reproducible workflows and processes that can be scaled across the patient access team
· Provide education to internal and external customers regarding payer coverage requirements for all FDA approved indications.
· Respond to all patient, physician, office staff, and field communications in a timely manner.
· Train and support HFX Access team on appeals across all FDA approved indications.
· Consult with other internal Nevro departments when needed to communicate and maintain Coverage guidelines.
· Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
· This position requires being available during all pre-determined hours, telephone, keyboard,
strong analytical skills and proficiency in the use of modern technology and software.
· Travel 5-10% for training, conferences, and company meetings. Travel may be required outside of your assigned work area.
· Perform other duties as required.
· Ensuring compliance with company Compliance policy, in particular patient confidentiality (HIPAA) in all team practices.
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The District Sales Manager is responsible for the achievement of District sales targets for the company and manages all resources, including clinical support and field sales representatives. This includes overseeing and leading the identification of business opportunities, building and fostering client relationships, and ensuring the effective sales of NEVRO’s products to meet/exceed sales forecasts and goals. This position reports directly to the Regional Sales Director.
- Direct training, coaching and direction of sale(s) representative/clinical specialists.
- Relationship-selling, partnering and managing accounts.
- Fiscal budgetary responsibility.
- Asset/inventory management.
- Initiate and evaluate corporate pricing agreements with customers to ensure competitive value of product line.
- Create business plan and ensure proper execution.
- Promote, sell and secure orders from existing and potential customers.
- Submit periodic reports detailing activities/sales volumes/training needs. Assist sales associates/clinical support in developing and selling to new accounts.
- Help ensure the success of sales/marketing plan and sales objectives through sales efforts directed towards sales associates and customers.
The Business Analyst IT Applications will have primary responsibility for creating maintaining the partnership between business needs and technology delivery. This position will be responsible for developing business requirements and related rules based on organizational needs primarily for the Sales, Marketing, Customer Excellence, and Commercial Operations departments while ensuring R&D, HR, Legal, Clinical and Regulatory and Quality departments changes are not impacting commercial processes. The Business Analyst will work closely with business partners and subject matter experts in the definition, testing, training, implementation, and support of functional requirements. This position will solicit requirements through discovery sessions, workshops, and/or existing systems, documentation, or procedures.
· Work with business partners, end users, and technology teams to capture, understand, and define business requirements.
· Develop user stories and to-be process flows to support the design and development of Salesforce solutions, with strong Salesforce knowledge.
· Work multi-functionally to design innovative solutions that will meet business requirements and fulfill user stories within the context of Nevro’s Technology strategy.
· Provide detailed requirements and guidance to developers and other product team members.
· Collaborate with developers to test and verify that solutions will meet the business requirements.
· Facilitate key meetings with business and vendors partners including requirement sessions, system demos, testing, and end user training.
· Support processes for custom development, system improvements, configuration maintenance, documentation, release management and support activities.
· Identify and assess risks and dependencies for custom developments and other system changes.
· Partner with business teams to conduct and/or support user acceptance testing.
· Facilitate change request process with project leads and others as needed.
· Create and maintain traceability to requirements and testing outcomes.
· Support integration team to map data from source to target system.
· Salesforce Analyst to help product owner with planning, backlog grooming, building user stories with business acceptance criteria, slice and break down user stories and identify dependencies. Unblock impediments for the developers.
· Develop system management SOPs.
· Monitor and maintain the support distribution list and log issues / bugs.
· Work with Nevro’s Salesforce and business teams to identify spike user stories, enablers, technical debts etc. for continuous delivery and broader application adoption.
· Working with Platform team for product configuration, admin, testing, deployment, organizational change needs.
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This position plays a key role in the development of the next generation of Class III implantable Neuromodulation systems for pain management. This is a technical position that reports to a Principal Engineer, Manager, or higher organizational leader.
The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro’s therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.
- Ability to effectively communicate directly with patients verbally by phone or email.
- Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquires.
- Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
- Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
- Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
- Perform continued patient follow-up to assure optimal patient outcomes.
- Strong analytical skills and proficiency in the use of modern computer technology and software.
- Travel 5-10% for training, conferences and occasional field support.
- Other duties as assigned.
The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro’s therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.
- Ability to effectively communicate directly with patients verbally by phone or email.
- Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquires.
- Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
- Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
- Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
- Perform continued patient follow-up to assure optimal patient outcomes.
- Strong analytical skills and proficiency in the use of modern computer technology and software.
- Travel 5-10% for training, conferences and occasional field support.
- Other duties as assigned.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
The District Sales Manager is responsible for the achievement of District sales targets for the company and manages all resources, including clinical support and field sales representatives. This includes overseeing and leading the identification of business opportunities, building and fostering client relationships, and ensuring the effective sales of NEVRO’s products to meet/exceed sales forecasts and goals. This position reports directly to the Regional Sales Director.
- Direct training, coaching and direction of sale(s) representative/clinical specialists.
- Relationship-selling, partnering and managing accounts.
- Fiscal budgetary responsibility.
- Asset/inventory management.
- Initiate and evaluate corporate pricing agreements with customers to ensure competitive value of product line.
- Create business plan and ensure proper execution.
- Promote, sell and secure orders from existing and potential customers.
- Submit periodic reports detailing activities/sales volumes/training needs. Assist sales associates/clinical support in developing and selling to new accounts.
- Help ensure the success of sales/marketing plan and sales objectives through sales efforts directed towards sales associates and customers.
The Financial Analyst will report to the Director, Financial Planning & Analysis and will need to demonstrate technical competence to handle duties related to forecasting and analysis of the company’s financial statements. This role will serve as the finance business partner supporting the Commercial and G&A teams. Responsibilities include:
· Lead the budgeting and forecasting process for assigned functional departments including headcount, operating expense, and capital planning.
· Manage and enhance existing financial models for analyzing and forecasting operating expenses
· Provide actionable recommendations for cost saving opportunities based upon actual and forecasted expenditures.
· Research and analyze all expense activity, gaining an understanding of primary drivers of operating expenses, as well as fully understanding any variances against Plan
· Collaborate with departmental leaders to ensure achievement of key business objectives.
· Participate in month-end close activities including potential journal entry preparation for any required reclasses identified during monthly Budget versus Actual analyses.
· Prepare, distribute, and present monthly detailed Budget versus Actual and other relevant reports to the functional leaders.
· Assist in monthly financial analysis as part of the Board of Directors and Audit Committee financial package.
· Ensure all relevant controls, procedures, and policies are followed and communicated.
· Perform various ad hoc analysis for finance and leadership.
· Other duties as assigned.
The Associate Sales Representative (ASR) supports achievement of sales revenue targets and helps to grow market share for a specified territory by promoting, selling and servicing NEVRO products.Practice good territory management in terms of organization, administration and expense planning. Control and train appropriate medical staff on products and procedures. This is a clinical sale with strong value added focus and an emphasis on improving patient care outcomes.Account responsibility and sales development goals established by the RSD in conjunction with the DSM.
- Responsible for specified target accounts provided by DSM and RSD.
- Provide forecast for targeted accounts with DSM guidance.
- Prospecting for new customers, driving lead follow-up, and positively positioning our products and services to existing and new clients in the region.
- Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
- Provide clinical support for DSM (programming, reprogramming, educating clients and patients, case coverage, etc.).
- Build strong relationships with key clients.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products.
- Report on sales process, market conditions, and customer activities to sales leader.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Plan, coordinate and execute local educational and sales events, with the support of other internal resources, intended to augment the business and help to deliver assigned sales goals.
- Other duties as assigned
This position reports to the Sr. Manager Credit & Collections and Invoicing Services and requires a highly skilled Sr. Credit and AR Analyst that possesses strong business acumen. Time management and organizational skills are essential in managing and analyzing an assigned customer portfolio with the focus on determining the best approach to collecting maximum revenue and reducing the accounts receivable DSO.
- Analyze customer credit risk and establish credit limits utilizing credit reports
- Candidate must be a team player with a high level of personal motivation, able to work independently, able to work on multiple tasks/projects concurrently and meet multiple competing deadlines
- Interface with the sales team and administrative staff in effort to mitigate and resolve all customer disputes, cash flow concerns or any collection issue, which delays timely payment
- Manage an assigned customer portfolio
- Reconcile accounts to maintain cleanliness, and ensure credits/cash are applied in a timely matter
- Proactively monitor customer accounts to determine if accounts should be placed on credit hold to reduce risk of bad debt
- Assist with month/quarter-end reporting
- Provide exemplary judgment and decision making related to daily orders release based on our SOX narrative
- Investigate and resolve short payments and disputed charges
- Strong knowledge of D&B, Experian and Credit safe reporting
- Ensure compliance with all internal audit requirements and adherence to SOX controls
- Assist with audit and compliance activities as assigned
- Other duties as assigned
(Must currently live in the SF Bay Area)
The Senior Regulatory Affairs Specialist is responsible for developing strategies for global approvals to introduce new Spinal cord stimulation systems to market, maintain existing products, provide advice on regulatory requirements, prepare worldwide submissions, and negotiate their approval with global regulatory agencies.
- Support cross-functional new product development projects and lead compilation of all materials required in submissions, license renewal, and annual registrations.
- Provide regulatory support for currently marketed products as necessary to ensure ongoing compliance.
- Provide support for changes to existing products, including providing global regulatory assessment of changes and subsequent regulatory filings.
- Prepare regulatory strategies/plans and ensure compliance with worldwide requirements. Provide ongoing support to project teams for regulatory issues and questions. Find, interpret, and apply regulations and guidance appropriately for situations.
- Develop solutions to a variety of technical problems. Actively participates in problem-solving discussions and recommends solutions.
- Monitor the impact of new and changing regulations on submission strategies.
- Experience in reviews of Engineering, electrical, software/firmware, manufacturing, sterilization, marketing, labeling, and clinical documents for regulatory compliance.
- Review advertising and promotional materials for compliance with submissions and applicable regulations; analyzes and recommends appropriate changes.
- Keeps abreast with FDA and international guidance documents and regulations.
- Assist in the maintenance and improvement of Nevro regulatory SOPs.
- Ability to interact and negotiate with regulatory agencies on defined matters as needed.
- Provide regulatory support during internal/external audits and BIMO inspections.
- Other duties as assigned.