Job Listings

The Systems Engineer/Admin support position manages, reviews, evaluates, implements and maintains the day-today operations of information technology for the business and ensures that the underlying technologies and systems run effectively, while providing users with flexibility in the management, access, retrieval, sharing and configuration of the large amounts of data held by the network.   This person serves as a “jack of all trades” when it comes to IT and prioritizes needs in the following order: security, system availability, data integrity/back-up, and desktop support. The ability to grasp complex technical issues, apply a methodical approach, and speak in laymen’s terms is important; an ability to speak across platforms and to provide quality customer service is key given coordination with external consultants/vendors, on occasional customer interface, and with internal staff who rely on this position for IT support/education. While the position reports to a team leader and helps further the Company’s business security and operational needs, there is a high degree of autonomy. In addition, this person works closely with the Applications Systems Analyst and IT consultant(s)/vendor(s). Essential duties include the following:   Security - Network monitoring (spam, virus, software management) - Business continuity and disaster planning and management - Security auditing, design, planning and implementation management - Establish and test disaster recovery policies and procedures; complete back-ups; maintain documentation - Perform operational maintenance tasks (i.e., patch management, software upgrades, security monitoring, firmware upgrades, UPS monitoring, obsolete files and testing) - Recommend controls by identifying problems; writing improved procedures - Develop and assess business continuity plans to ensure critical business functions are available to tenants, suppliers, regulators and other entities that require access IT Service & Operations Management - Work with Company leadership to develop a strategic plan with production, productivity, quality, and customer service standards in mind: - Evaluate, recommend, test and install new technology - Identify trends; determine system improvements; implement change - Consult with office personnel to clarify program intent, identify problems, and suggest changes - Manage user/workstation operational requirements - Maintain software licenses, password lists and company hardware inventory. Make recommendations on replacements - Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records - Prepare technical reports and manuals on the operation of systems. Document user procedures and processes - Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle - Maintain/update existing software solutions, as necessary Systems Architecture Design and Implementation - Serve as project manager on projects relating to the installation of hardware, software and custom programming development solutions - Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget and overseeing to completion including employee training - Manage and/or coordinate installation, upgrade, or deployment projects, including providing on-site direction for additional network engineers - Systems upgrade implementation, planning and management - Establish systems in conjunction with outside IT vendors by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating system management systems - Document the above as a critical piece of the Company’s infrastructure Help Desk Management (on-demand access) - Provide desktop, network and server support - Provide application support, to include: - Troubleshoot and resolve client network and workstation issues. - Resolve day to day technical problems; coordinate and resolve end user support. - Design and conduct training programs; providing references and support - Write and maintain user documentation - Document service and installation actions - Other duties as assigned and/or required.

The Cost Accountant will work with the Director of Finance and senior cost accountant.  S/He needs to demonstrate initiative and technical competence to handle duties related to the month-end closing, annual audit, financial reporting, reconciliations and analysis for the Finance Department.    This role works closely with the Operations team and will be a finance contact for the Operations team. - Support the monthly close process including accruals, spending allocations, and investigation of any manufacturing variances. - Monitor, review and reconcile inventory accounts. - Assist with Product Costing Activities. - Develop tools and processes to improve the gathering and preparation of financial information to ensure that all submission requirements are met. - Coordinate efforts associated with monthly cycle count and periodic physical inventories. - Responsible for monitoring, reviewing and closing manufacturing work orders. - Perform special projects and ad-hoc reporting as required. - Other duties as assigned. #LI-EE1

In this highly visible role, you will be key in bringing about the release of new Nevro product designs, independently providing the quality “voice” and guidance on subjects such as product design requirements/documentation, risk management, human factors, and biocompatibility. You will ensure compliance to external standards, regulations, and Nevro’s QMS related to these areas. Your experience in managing projects from a quality design perspective from start to finish within an FDA regulated Class II or III environment will be important to your success.    The role is highly interactive with Design/Development teams and therefore candidates within the SF Bay Area are desired.    In this hands-on role from product development through transfer to manufacturing, you will apply intensive, self-directed and diversified knowledge of engineering and quality principles and practices for implantable medical devices and accessories. You will work independently and exercise considerable discretion in determining objectives and approaches to significant organizational projects. You will support new product development projects ensuring compliance related to design and development, risk management, and external standards on topics including DfX, human factors and biocompatibility. - Follow procedures to guide product development and ensure best engineering practice compliant with relevant regulatory requirements - Lead in the effective application, compliance, and continuous improvement of policies, procedures, and practices related to: - Design Control Documentation - Product specification and Device Master Record - Design Verification & Validation activities - Risk Management - CAPA /NCMR - External Standards and Regulatory Audits - Project leader on various projects by representing Quality Assurance - Work with departments to discuss system gaps, fixes, design solutions and risks. - Provide concise updates of critical projects to Senior Management. - Support internal and external regulatory audits, and other quality assurance functions 

Nevro is seeking an experienced and energetic HR Generalist to support our Redwood City Headquarter team and Business Partners. In this role, you will deliver the full range of the employee experience supporting members of the People Team. The HR Generalist will possess strong interpersonal skills and have the ability to build solid relationships based on trust. This role demands partnering closely with business leaders at all levels, HR Business Partners & leadership, and employees. The ideal candidate will thrive in a dynamic and changing environment and have fun while making a difference. This position will be located on-site in our Redwood City HQ.    - Participate in the planning and execution of employee functions and events for the Redwood City office - Assist with the Business Partners and Talent Acquisition to prepare the documentations for offer approvals and the onboarding administrative tasks - Assist in development of personnel policies and procedures and maintain the employee handbooks - Assist in creation of new employee job descriptions and maintain current job descriptions - Research and analyze various HR scenarios for management - Stay current with local, state and Federal HR laws, legislation, and trends, and maintain compliance with each - Work closely with HRBPs on exit interviews and necessary documentation associated with terminations and feedback - Assist HRBPs and Sales Ops on Credentialing information housed in the PEOPLE team - Perform other HR duties as assigned by management

- This position is responsible for supporting US Professional Education activities. This position will develop strategy and drive timely execution of professional education programs to support Nevro Professional Education objectives. - The position will have significant interaction with the field-based sales force, physicians, and advanced practice providers (APPs). Must be able to work collaboratively and execute with attention to detail. This position will report to the Director, Professional Education. #LI-EE1  

The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products. - Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support. - Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products. - Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. - Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. - Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products. - Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts. - Perform patient follow-up to assure customer and patient success with the implanted products. - Develop and maintain business relationships with hospital personnel. - Utilize internal platforms to ensure flawless execution of product delivery to clients and patients. - Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers). - Communicate with Patients and Clients afterhours and on weekends as needed. - Travel daily within territory. - Other duties as assigned.

- Collaborate with Development Teams to develop and execute test plans based on deliverable requirements and acceptance criteria - Design, build, execute, and maintain the test automation framework and scripts for testing mobile and web applications within our CI/CD pipeline that supports continued organization growth. - Identify app-related issues via automated test scripts - Track and validate defects to ensure that issues are resolved promptly - Implement solutions to make automation framework efficient and scalable by reducing redundancies across multiple platforms. - Mature and evolve test architecture through the evaluation and adoption of new automation tools, techniques, and practices. - Analyze bug trends across the enterprise and author new QA scripts to catch issues proactively. - Contribute ideas and perspective; propose innovative approaches to problems.

- This position is responsible for supporting US Professional Education activities. This position will develop strategy and drive timely execution of professional education programs to support Nevro Professional Education objectives. - The position will have significant interaction with the field-based sales force, physicians, and advanced practice providers (APPs). Must be able to work collaboratively and execute with attention to detail. This position will report to the Director, Professional Education. #LI-EE1  

Nevro is seeking an IT Support Specialist that will play a key role in IT support for the organization providing global support of Nevro IT infrastructure (Desktops, Laptops, Phones, Services, Hosted Services, and Mobile Devices). This position will report directly to the Helpdesk Supervisor. - Responds to questions/requests with clarity and courtesy from the Jira helpdesk - On boarding new hire process - Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, Salesforce, Box.Com, etc. - Provide support via phone, web, remote desktop, and email to assure continuity of core business - Including automation to production systems, specifically Active Directory. - Uses creativity and innovation to automate and streamline processes and procedures - Effectively interfaces with staff at all levels. - Support end user in different region as well as AUS, EMAE and Costa Rica - Other duties as assigned

The Helpdesk Manager will manage the day-to-day operations of the IT service desk, while leading the delivery of high-quality deployment of End User services provided to Nevro users. Key responsibilities include analysis of support requests to determine potential improvements to service delivery, manage allocation of resources to ensure effective delivery of services to customers and manage large-scale rollouts of new technologies or upgrades. Additional responsibilities include developing short and long-term strategies to improve service offerings, development of user self-service capabilities, development and management of financial plans and assigned budget for End User Support Services, developing detailed project plans for key projects, oversight of hardware and software inventory, development of multi-year technology refresh plans, comprehensive testing of new products in preparation for rollout, and development of service request reports for distribution. Managing relationships with key vendors to ensure optimal delivery of services and hardware.   - Design, develop, implement, and coordinate systems, policies and goals that support the organizations and individual department’s IT needs - Managing and supporting a team of IT Support Specialists tasked with providing technical support to worldwide Nevro staff. - Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions - Manage IT staff by recruiting, training, and coaching employees, communicating job expectations - Mentoring team, providing training, and conducting performance evaluations - Monitoring team performance and developing feedback reports for management - Communicating with Nevro staff and providing in-person, virtual, and phone support, when required - Troubleshooting and resolving technical issues - Managing escalations and ensuring any issues are resolved in a timely manner - Making recommendations to improve operational efficiency through automation and process re-engineering - Tracking performance metrics and providing regular reports on help desk performance to improve overall efficiency and reduce costs - Ensures the proactive delivery of effective and efficient services to departments and users - Other duties as assigned   #LI-EE1

In this important role, you will assist the Digital Health team take Nevro to the next level, along with your career.  You get to own the technical design and development of new mobile app features in our iOS app.  You will collaborate with other driven technology professionals and designers, contributing your iOS developer expertise to our team as you stay abreast of new and changing technologies, another passion of yours.  Experience the best of both worlds – cutting edge med tech and transforming patient experiences by helping execute end-to-end human-centered products and services. - Build, ship, and own new features in our iOS app. - Own technical design and development of new mobile app features. - Collaborate with other engineers, designers, and team members. - Navigate the complexities of building with new and evolving technologies in the consumer space. - Move fast and challenge assumptions - Experience with iOS frameworks - Familiar with Apple's design principles and interface guidelines - Knowledgeable of clouds message API and push notifications_ - Full-stack hands-on mobile development for native mobile app design and implementation (iOS and Android), including system analysis, test-driven application development, test automation, code review, and application maintenance support. - Keeping up to date on new technology, standards, protocols, and tools in areas relevant to the rapidly changing digital environment. - Troubleshoot debug and fix issues in production and non-production environments.

Responsible for documentation of different stages of validation life cycle in compliance with 21 CFR Part 11. Create validation documents of computer system validation life cycle in accordance with FDA regulation such as Validation Master Plan and Validation Protocols. Support the validation, verification and development of technical documentation for computer systems associated with medical devices to make sure that the applications are validated in a regulated environment. Perform various types of system testing such as positive testing and negative testing to ensure that the system is meeting custom requirement. Work with multiple cross-functional teams to develop and release new or existing system for its intended use. Analyze business requirements, development of validation plans (VP), Validation Protocols (Installation Qualification, Operational Qualification and Performance Qualification), Requirement Traceability Matrix (RTM) and Summary Reports (validation and Test Summary Reports, VSR/TSR). Author validation specification documents consisting of all the required system requirements using technical writing skills. Test the system by performing dry runs to ensure that all the system requirements are achieved, and system is working in the desired state. Author RTM and VSR to conclude the results of the system validation activities as defined in the Validation plan. Work on validation of computer system by following approved standard operating procedures (SOPs) & current Good Manufacturing Practices (GMPs) along with other regulatory requirements. Author and maintain the validation documents drafted and executed for the successful release of the system or product as per SOPs. Provide technical guidance to project teams, and other disciplines to ensure global regulatory compliance to international standards, regulations and compliances with company policies/procedures. Check functionality of the system and executed scripts in validation environments by writing manual test scripts and review the scripts after formal validation. Author Installation Qualification, Operational Qualification, and Performance Qualification to validate that all system requirements have been completed for the release of new system. Review and approve Validation documents after completion of User Acceptance testing using ETQ Reliance, Jira, Arena QMS, Cornerstone LMS, CTMS, QAD, Einstein Bot. Develop and review User Requirement Specifications (URS), Functional Requirement Specifications (FRS) and Design Specifications (DS). Understand the business requirements for a new computer software by working as liaison between business team and developer team and ensuring that the system meets FDA regulation. Author requirement specification documents for designing and validating system to meet business requirements. Review Validation deliverables to assure compliance with 21 CFR Parts 11 (Electronic Signatures & Records), 210, 211, 50, 56, 58 and FDA Regulations in the Software Development Life Cycle (SDLC). Performs Gap – Analysis and proposes new specifications. Develop Standard Operating Procedures (SOPs) and trains users on SOPs for computer systems. Coordinate and execute validation change control and prepare draft protocols, reports and data tables. Investigate and trouble-shoot problems which may occur, and determine effective solutions apart from managing Issue Reporting, Deviations and related CAPAs. Compile and analyze validation data, prepare reports and suggest recommendations for changes and/or improvements using HP ALM, Valgenesis, Arena QMS. Author, review and approve Change Control documentations for computer system validation.  (No agencies or phone calls please.)