Sales Support Specialist

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment.

We started with a simple mission to help more patients suffering from debilitating pain and developed our proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 80,000 patients globally.

Nevro’s comprehensive HFX™ spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza®, Senza II®, and Senza Omnia™ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. Nevro’s unique support services provide every patient with an HFX Coach™ throughout their pain relief journey and every physician with HFX Cloud™ insights for enhanced patient and practice management.

The Sales Support Specialist serves as the go-to person for help, training, and support for the team members in the Sales Area in which they are assigned. They will address questions and issues from their sales team and provide insight and remedial training on systems and processes. The Sales Support Specialist identifies root cause and system/process inefficiencies and works cross functionally to seek solutions to resolve the issues. This role reports to the Manager, Sales Operations.

· Works directly with the sales team to troubleshoot and identify common problems, resolve support tickets, and work with internal teams to assist with other field-based needs

· Applies critical thinking skills to identify root cause and prevent issues by creating solutions where possible

· Has common process knowledge across all commercial business processes to determine point of contact for issues – i.e. Sales Operations, SFDC, Product Support, IT, NevroCare, Therapy Excellence, Legal, and Pricing

· Acts as primary point-of-contact when issues are assigned to other teams to ensure issues are addressed timely and requests education as-needed when knowledge gaps are identified

· Works with a high sense of urgency and positive attitude

· Participates in new system end user testing and validation activities

· Maintains professional and technical knowledge

· Other duties as assigned

· At least 3-5 years experience in Sales Operations, Customer Service, and/or Sales Support roles

· Bachelor’s degree. Equivalent years of experience may be substituted for the degree requirement

· Strong cross functional communication skills

· Strong customer service skills

· Proficiency with Salesforce

· Proficiency with Microsoft Office

· Strong attention to detail and superior organizational skills

$64,879.00- $89,209.00. The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.

Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.