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The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
* Bilingual Spanish speaking skills are highly preferred for this position.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
The Associate Sales Representative (ASR) supports achievement of sales revenue targets and helps to grow market share for a specified territory by promoting, selling and servicing NEVRO products.Practice good territory management in terms of organization, administration and expense planning. Control and train appropriate medical staff on products and procedures. This is a clinical sale with strong value added focus and an emphasis on improving patient care outcomes.Account responsibility and sales development goals established by the RSD in conjunction with the DSM.
- Responsible for specified target accounts provided by DSM and RSD.
- Provide forecast for targeted accounts with DSM guidance.
- Prospecting for new customers, driving lead follow-up, and positively positioning our products and services to existing and new clients in the region.
- Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
- Provide clinical support for DSM (programming, reprogramming, educating clients and patients, case coverage, etc.).
- Build strong relationships with key clients.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products.
- Report on sales process, market conditions, and customer activities to sales leader.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Plan, coordinate and execute local educational and sales events, with the support of other internal resources, intended to augment the business and help to deliver assigned sales goals.
- Other duties as assigned
The District Sales Manager is responsible for the achievement of District sales targets for the company and manages all resources, including clinical support and field sales representatives. This includes overseeing and leading the identification of business opportunities, building and fostering client relationships, and ensuring the effective sales of NEVRO’s products to meet/exceed sales forecasts and goals. This position reports directly to the Regional Sales Director.
- Relationship-selling, partnering and managing accounts.
- Fiscal budgetary responsibility.
- Asset/inventory management.
- Initiate and evaluate corporate pricing agreements with customers to ensure competitive value of product line.
- Create business plan and ensure proper execution.
- Promote, sell and secure orders from existing and potential customers.
- Submit periodic reports detailing activities/sales volumes/training needs. Assist sales associates/clinical support in developing and selling to new accounts.
- Help ensure the success of sales/marketing plan and sales objectives through sales efforts directed towards sales associates and customers.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
This position plays a key role in the development of the next generation of Class III implantable Neuromodulation system for pain management. This is a technical position that reports to the Senior Manager, Mechanical Engineering.
- Perform tasks required in medical device product development – for neuromodulation devices as well as for SI joint fusion products.
- Leads small project teams to deliver cross functional solutions to technical problems.
- Establish product requirements and specifications
- Designs medical device components and fixtures
- Update & review product CAD models and drawings and participate in Design Reviews.
- Interfaces with external vendors to develop prototypes
- Analyzes and documents test results in a laboratory notebook
- Participates in the design of new test methods and procedures
- Conducting tests and documenting test reports
- Responsible for processing ECOs and other documentation in compliance with FDA guidelines and ISO requirements
- Interface with other departments such as Marketing, Manufacturing, Regulatory and Quality
- Communicates with physicians and other clinicians on product design and development activities and gathers feedback on product prototypes
- Investigate and solve mechanical product failure modes and devise solutions to problems
- Understands and can operate within a highly regulated environment with good documentation and laboratory practices.
- Performs other related duties as assigned
Nevro Redwood City, California (onsite position)
Senior Regulatory Affairs Specialist, Redwood City, CA - Develop strategies for global approvals to introduce new Spinal cord stimulation systems to market, maintain existing products, provide advice on regulatory requirements, prepare worldwide submissions, and negotiate approval with global regulatory agencies. Support cross-functional new product development projects and prepare and compile all materials required in submissions, license renewal and annual registrations. Assist in maintenance and improvement of Nevro regulatory SOPs. Provide regulatory support for currently marketed products as necessary to ensure ongoing compliance. Review Engineering, manufacturing, marketing, labeling and clinical documents for regulatory compliance. Provide regulatory support during internal/external audits, BIMO inspections. Provide support for changes to existing products, including providing global regulatory assessment of changes, and subsequent regulatory filings. Interact and negotiate with regulatory agencies on defined matters as needed. Apply knowledge of FDA and Medical Device Regulations (including 21 CFR Parts 11, 50, 54, 56, 803, 806, 807, 812, 814 and other FDA guidance), as well as EU MDD and/or EU MDR regulations, to Class II and Class III implantable or active implantable medical devices (including electrical/firmware and software devices). Prepare regulatory strategies/plans and ensure compliance with worldwide requirements. Author PMA or 510(k) submissions to include PMA and PMA supplements for US Class II and Class III medical devices. Prepare EU notified body submissions for CE marking. Monitor impact of new and changing regulations on submission strategies. (No agencies or phone calls please.) #LI-DNI
The Associate Sales Representative (ASR) supports achievement of sales revenue targets and helps to grow market share for a specified territory by promoting, selling and servicing NEVRO products.Practice good territory management in terms of organization, administration and expense planning. Control and train appropriate medical staff on products and procedures. This is a clinical sale with strong value added focus and an emphasis on improving patient care outcomes.Account responsibility and sales development goals established by the RSD in conjunction with the DSM.
- Responsible for specified target accounts provided by DSM and RSD.
- Provide forecast for targeted accounts with DSM guidance.
- Prospecting for new customers, driving lead follow-up, and positively positioning our products and services to existing and new clients in the region.
- Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
- Provide clinical support for DSM (programming, reprogramming, educating clients and patients, case coverage, etc.).
- Build strong relationships with key clients.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products.
- Report on sales process, market conditions, and customer activities to sales leader.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Plan, coordinate and execute local educational and sales events, with the support of other internal resources, intended to augment the business and help to deliver assigned sales goals.
- Other duties as assigned
- Lead the development of major features and architectural enhancements for the Nevro R&D Care Team Applications group, primarily for web services and web applications using Microsoft .Net Core, React, Terraform, and other technologies. Activities include:
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- Working with the cross-functional teams to define software requirements.
- Designing data models, data flows, software components, and (as needed to extend existing implementations) cloud infrastructure architecture.
- Implementation of software and cloud infrastructure in AWS, Confluent Cloud, and others.
- Ensuring features are testable using automated test tooling.
- Implementing unit testing and/or performing manual testing for features
- Develop software in a regulated environment in accordance with internal operating procedures and external standards and regulations.
- Proactively identify areas of developmental risk for projects or features and communicate these to management accordingly.
- Work closely with other product development teams: ensure that their products will interface as required with the Care Team Application’s products and overall system requirements are met.
- Work in accordance with quality system procedures and actively enforce its objectives.
- Contribute to the intellectual property base of the Company via active communication of new concepts to Management.
- Lead continuous improvement of our products, platforms, and practices:
- Define and document software development best practices and ensure adherence through code reviews and training sessions as needed.
- Enhance our SDLC to reduce toil or improve product quality.
- Continuously contribute to platform reliability, security, monitoring, logging.
- Performs warehousing operations, to include tray cleaning, tray and component receiving, tray assembly, and shipping
- Ensures proper utilization of key system software for inventory management.
- Ensuring compliance with warehouse related SOPs/WIs, other regulatory requirements, and all applicable company policies
- Maintains a well organized and clean warehouse at all times.
- Reports to Nevro KOP Warehouse supervisor.
· Support the implementation, administration, and management of company’s corporate compliance program.
· Manage and support compliance audit and monitoring activities, including through data analytics, live monitoring and engagement with internal teams.
· Proactively identify, review and mitigate potential areas of risk to Nevro’s business based on internal policies and industry standards.
· Assist with the management and usage of the company’s compliance management software MedCompli.
· Independently review internal business activities and provide compliance guidance and support.
· Manage the compliance review of healthcare providers agreements and engagements.
· Assist the Chief Compliance and Privacy Officer with the ongoing management of the Global Compliance and Privacy Program policies, procedures and processes.
· Manage and support internal investigations in coordination with internal functions (e.g. HR, Regulatory, Professional Education).
· Develop and support ongoing training on Global Compliance and Privacy policies and procedures.
· Manage the Global vendor due diligence process.
· Manage US and international transparency reporting efforts to ensure accurate and timely reporting of HCP spends under Sunshine/Open Payments disclosure laws. Analyze reporting data for trends.
· Assist with the administration of the company’s data privacy program.
The Therapy Consultant is the primary clinical support who works with Nevro Sales Representatives to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) and patients to identify their clinical goals and constraints related to patient needs. They also provide technical expertise, product demonstrations, installation and maintenance of company products.
- Promote company products to current and potential customers within a defined region by providing clinical education of implant procedures and support.
- Serve as primary resource for clinical support including, but not limited to: troubleshooting, programming, and patient follow-up for company products.
- Respond to customer needs regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers informed of new and existing products.
- Attend and oversee trials/procedures/implants in a clinical setting including labs and operation rooms of hospital accounts.
- Perform patient follow-up to assure customer and patient success with the implanted products.
- Develop and maintain business relationships with hospital personnel.
- Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
- Visit customers and patients in a clinical environment (hospitals, operating rooms, clinics, surgical centers).
- Communicate with Patients and Clients afterhours and on weekends as needed.
- Travel daily within territory.
- Other duties as assigned.
· Provides support to the Professional Education Directors and Managers.
· Helps to support Professional Educational Initiatives including cadaveric trainings, didactic events, conferences, and society meetings.
· Support team on development and management of Prof Ed curriculum and content.
· Set up and manage event registrations and post-event activities (i.e. eval forms, expenses and field feedback).
· Assist with event materials and any necessary accessories/collaterals (banners, name tags, etc.)
· Support travel and logistics for events.
· Collaborates with internal and external partners to deliver best-in-class training programs for healthcare professionals.
· Help to ensure compliance with company policies.
· Other general and specified duties may be assigned, consistent with the company’s goals, objectives and mission.
#LI-SO1
#LI-remote
· Provides support to the Professional Education Directors and Managers.
· Helps to support Professional Educational Initiatives including cadaveric trainings, didactic events, conferences, and society meetings.
· Support team on development and management of Prof Ed curriculum and content.
· Set up and manage event registrations and post-event activities (i.e. eval forms, expenses and field feedback).
· Assist with event materials and any necessary accessories/collaterals (banners, name tags, etc.)
· Support travel and logistics for events.
· Collaborates with internal and external partners to deliver best-in-class training programs for healthcare professionals.
· Help to ensure compliance with company policies.
· Other general and specified duties may be assigned, consistent with the company’s goals, objectives and mission.
#LI-SO1
Reporting to Manager, Patient Access this role will maximize patient access across all current and future FDA approved indications. This role is part of the HFX Access team, playing a critical role in securing payer coverage for patients. The Senior Patient Access Liaison will work in collaboration with HFX Access, Market Access and Field personal to provide customer support from prior authorization submission through final appeals process.
Role Requirements
· Partner with internal partners, to secure HFX access and drive effective pull-through with payers.
· Serve as a resource for payer coverage support for issues relating to prior authorization and benefit detail inquiries across all indications.
· Subject matter expert on all levels of the appeals process.
· Track payer trends across new indications to provide proactive insights.
· Develop letters of patient appeal based on payer policy.
· Make suggestions to the patient access process to optimize submission approvals and decrease denials.
· Provide leadership and training to a team focused on patient appeals, ensuring turnaround time for submission is best in industry
· Establish reproducible workflows and processes that can be scaled across the patient access team
· Provide education to internal and external customers regarding payer coverage requirements for all FDA approved indications.
· Respond to all patient, physician, office staff, and field communications in a timely manner.
· Train and support HFX Access team on appeals across all FDA approved indications.
· Consult with other internal Nevro departments when needed to communicate and maintain Coverage guidelines.
· Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
· This position requires being available during all pre-determined hours, telephone, keyboard,
strong analytical skills and proficiency in the use of modern technology and software.
· Travel 5-10% for training, conferences, and company meetings. Travel may be required outside of your assigned work area.
· Perform other duties as required.
· Ensuring compliance with company Compliance policy, in particular patient confidentiality (HIPAA) in all team practices.
#LI-SO1
#LI-remote
The Business Analyst IT Applications will have primary responsibility for creating maintaining the partnership between business needs and technology delivery. This position will be responsible for developing business requirements and related rules based on organizational needs primarily for the Sales, Marketing, Customer Excellence, and Commercial Operations departments while ensuring R&D, HR, Legal, Clinical and Regulatory and Quality departments changes are not impacting commercial processes. The Business Analyst will work closely with business partners and subject matter experts in the definition, testing, training, implementation, and support of functional requirements. This position will solicit requirements through discovery sessions, workshops, and/or existing systems, documentation, or procedures.
· Work with business partners, end users, and technology teams to capture, understand, and define business requirements.
· Develop user stories and to-be process flows to support the design and development of Salesforce solutions, with strong Salesforce knowledge.
· Work multi-functionally to design innovative solutions that will meet business requirements and fulfill user stories within the context of Nevro’s Technology strategy.
· Provide detailed requirements and guidance to developers and other product team members.
· Collaborate with developers to test and verify that solutions will meet the business requirements.
· Facilitate key meetings with business and vendors partners including requirement sessions, system demos, testing, and end user training.
· Support processes for custom development, system improvements, configuration maintenance, documentation, release management and support activities.
· Identify and assess risks and dependencies for custom developments and other system changes.
· Partner with business teams to conduct and/or support user acceptance testing.
· Facilitate change request process with project leads and others as needed.
· Create and maintain traceability to requirements and testing outcomes.
· Support integration team to map data from source to target system.
· Salesforce Analyst to help product owner with planning, backlog grooming, building user stories with business acceptance criteria, slice and break down user stories and identify dependencies. Unblock impediments for the developers.
· Develop system management SOPs.
· Monitor and maintain the support distribution list and log issues / bugs.
· Work with Nevro’s Salesforce and business teams to identify spike user stories, enablers, technical debts etc. for continuous delivery and broader application adoption.
· Working with Platform team for product configuration, admin, testing, deployment, organizational change needs.
#LI-SO1
This position plays a key role in the development of the next generation of Class III implantable Neuromodulation systems for pain management. This is a technical position that reports to a Principal Engineer, Manager, or higher organizational leader.
The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro’s therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.
- Ability to effectively communicate directly with patients verbally by phone or email.
- Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquires.
- Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
- Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
- Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
- Perform continued patient follow-up to assure optimal patient outcomes.
- Strong analytical skills and proficiency in the use of modern computer technology and software.
- Travel 5-10% for training, conferences and occasional field support.
- Other duties as assigned.
The District Sales Manager is responsible for the achievement of District sales targets for the company and manages all resources, including clinical support and field sales representatives. This includes overseeing and leading the identification of business opportunities, building and fostering client relationships, and ensuring the effective sales of NEVRO’s products to meet/exceed sales forecasts and goals. This position reports directly to the Regional Sales Director.
- Direct training, coaching and direction of sale(s) representative/clinical specialists.
- Relationship-selling, partnering and managing accounts.
- Fiscal budgetary responsibility.
- Asset/inventory management.
- Initiate and evaluate corporate pricing agreements with customers to ensure competitive value of product line.
- Create business plan and ensure proper execution.
- Promote, sell and secure orders from existing and potential customers.
- Submit periodic reports detailing activities/sales volumes/training needs. Assist sales associates/clinical support in developing and selling to new accounts.
- Help ensure the success of sales/marketing plan and sales objectives through sales efforts directed towards sales associates and customers.
The Financial Analyst will report to the Director, Financial Planning & Analysis and will need to demonstrate technical competence to handle duties related to forecasting and analysis of the company’s financial statements. This role will serve as the finance business partner supporting the Commercial and G&A teams. Responsibilities include:
· Lead the budgeting and forecasting process for assigned functional departments including headcount, operating expense, and capital planning.
· Manage and enhance existing financial models for analyzing and forecasting operating expenses
· Provide actionable recommendations for cost saving opportunities based upon actual and forecasted expenditures.
· Research and analyze all expense activity, gaining an understanding of primary drivers of operating expenses, as well as fully understanding any variances against Plan
· Collaborate with departmental leaders to ensure achievement of key business objectives.
· Participate in month-end close activities including potential journal entry preparation for any required reclasses identified during monthly Budget versus Actual analyses.
· Prepare, distribute, and present monthly detailed Budget versus Actual and other relevant reports to the functional leaders.
· Assist in monthly financial analysis as part of the Board of Directors and Audit Committee financial package.
· Ensure all relevant controls, procedures, and policies are followed and communicated.
· Perform various ad hoc analysis for finance and leadership.
· Other duties as assigned.