Nevro Corp.

  • Therapy Support Specialist

    Job Locations US-AZ-Phoenix
    Job Post Information* : Posted Date 2 weeks ago(2/8/2019 11:45 AM)
    Clinical Marketing
  • About Nevro

    Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform.


    We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 36,000 patients around the world.


    The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.


    The Therapy Support Specialist (TSS) plays an important role in ensuring superior outcomes with HF10 therapy. The TSS interacts with patients to provide technical and product expertise. The position is part of the Therapy Optimization group and will work in collaboration with Sales Representatives, Therapy Consultants and Therapy Optimization Specialists. 


    Role Requirements

    • Bachelor’s degree or equivalent combination of education and experience. Demonstrated ability to develop and influence relationships. Analytical skills, including statistical analysis. PC skills necessary (MS Office/Excel
    • Communicate directly with patients.
    • Serve as a resource for clinical patient support for issues relating to: device troubleshooting and Company product inquiries.
    • Provide exceptional clinical education for Company products and related procedures and respond to detailed technical inquiries from patients.
    • Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
    • Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
    • Perform continued patient follow-up to assure optimal patient outcomes.
    • This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software.
    • Travel 15-20% for training, conferences and occasional field support.
    • Other duties as assigned.


    Skills and Knowledge

    • Experience in a consultative role a plus.
    • Customer service experience a plus.
    • SCS experience and/or patient interaction experience preferred.
    • Strong written, verbal and phone communication skills
    • Detail orientation
    • Strong Microsoft Excel skills
    • Comfort and adaption to advanced technologies
    • A desire to engage in patient interaction




    Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.


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