Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform.
We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 36,000 patients around the world.
The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.
Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.
The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system.