Nevro Corp.

  • Therapy Optimization Specialist

    Job Locations US-MN-Minneapolis
    Job Post Information* : Posted Date 1 month ago(10/17/2018 4:28 PM)
    ID
    2018-2407
    Category
    Clinical Marketing
  • About Nevro

    Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform.

     

    We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 36,000 patients around the world.

     

    The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.

    Overview

     

    The Therapy Optimization Consultant (TOS) serves as the technical expert to deliver optimal patient outcomes. The TOS is the liaison between the Field Clinical Engineers and the sales teams, ensuring best practices are applied to the therapy in a standardized, consistent fashion. 

    Role Requirements

     

    • Becomes an expert in Nevro’s HF10 therapy as well as training and application of the therapy
    • Trains and educates the field team on the merits and proper clinical usage of company products.
    • Performs in field monitoring of compliance to the Standard Programming Algorithm (SPA)
    • Performs regular collaborative working days (ride alongs) with field teams, reports on findings.
    • Serves as a primary resource for clinical support including, but not limited to; troubleshooting, programming and patient follow up
    • Analyzes programming reports to identify opportunities for sales training and improvements to programming application to ensure optimal patient outcomes.  Acts to address these opportunities through field training and/or reprogramming involving direct patient interaction.  
    • Liaise with the clinical and field engineer team to development/enhance programming algorithms leveraging an evidence based approach built on data and feedback from field experience
    • Provides input to and collaborates with R&D on the development of new products
    • Provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications
    • Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
    • This position requires driving and travelling to visit customers.  In addition, the use of the telephone and keyboard on a daily basis.  Carrying company equipment on trips will include laptops, chargers, brochures, as well as procedure equipment.
    • Hospitals, operating rooms, clinics, surgical centers.  Travel 50-100% depending on relative locations of customers
    • Other duties as assigned

    Skills and Knowledge

    • Bachelor’s degree or equivalent combination of education and experience
    • Demonstrated ability to develop and influence relationships
    • Analytical skills, including statistical analysis
    • PC skills necessary (MS Office/Excel) and experience.
    • Experience in a patient interaction for a minimum of 5 years
    • SCS experience is essential
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    #LI-AL1

     

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    Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

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