Nevro Corp.

  • Customer Service Team Lead

    Job Locations US-CA-Redwood City
    Job Post Information* : Posted Date 1 month ago(1 month ago)
    ID
    2018-2282
    Category
    Customer Service/Support
  • About Nevro

    Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform.

     

    We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 28,000 patients around the world.

     

    The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.

    Overview

    Nevro is seeking to hire a Customer Service Team Lead who will closely work with the Customer Service Manager to ensure the order management process runs smoothly and the level of service provided to internal and external customers is of the highest quality.  You will participate in ongoing discussions with the team on how to improve processes and increase team efficiency.  You will also be the first point of contact for the Customer Service team when there are order related questions.

    • Key point of contact for all order management questions from Customer Service and Sales teams
    • Proactively trouble shoot order management issues in collaboration with the Customer Service Manager
    • Assist the Customer Service Manager on workload distribution across the team to ensure orders are accurately processed in a timely manner
    • Assist the Customer Service Manager with hiring and training new team members
    • Resolve escalated customer service issues and engage appropriate individuals when required
    • Identify process improvements and support team projects
    • Aware of SOX controls and able to prepare information as needed for audit requests

    Role Requirements

    • BS/BA degree or equivalent experience of 4+ years.

    Skills and Knowledge

    • Excellent communication and interpersonal skills
    • Adaptable in a fast-paced environment
    • Basic understanding of GAAP accounting
    • Solid computer skills, including Excel, Word, and Outlook
    • Detail oriented, organized, and demonstrated ability to multi-task and shift priorities quickly, while maintaining control with limited supervision
    • Team player with a positive attitude, strong work ethic, and a focus on business issues
    • Excellent research and problem-solving skills
    • Experience with QAD

    #LI-AL1

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    Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

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