Nevro Corp.

  • Technical Support Specialist (Temp-to-Hire)

    Job Locations US-CA-Redwood City
    Job Post Information* : Posted Date 3 weeks ago(5/7/2018 5:21 PM)
  • About Nevro

    Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform.


    We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 28,000 patients around the world.


    The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.


    This is a customer facing position that requires good listening, verbal and written communication skills in order to accurately present technical information to our non-technical customers.  Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a strong technical background with good problem solving skills. The primary responsibility will be to debug complex electro/mechanical equipment, and computer systems (hardware and software) that function within networked and/or wireless environments.

    Role Requirements

    • BS degree preferred in a technical field preferably in biomedical engineering, electrical engineering or information technology. With 5 or more years of working experience or educational and professional experience combined.
    • Provide, patients, doctors, and our field representatives with appropriate technical information in order to resolve product or procedural inquiries.
    • Answer phones, reply to emails and monitor the company’s social media sites for potential product complaints.
    • Properly document product inquiries in accordance with FDA and ISO requirements.
    • Develop and maintain proper metrics in order to monitor and improve existing processes.
    • Develop and refine existing problem solving scripts.
    • May be involved in customer installations and training.
    • Responds to situations where the first line of support has failed to resolve customer hardware and software issues.

    Skills and Knowledge


    • Experience with class II or III medical devices preferred.
    • Prior experience in complaint handling for medical devices a plus
    • Knowledge of FDA regulations with respect to complaint handling a plus.
    • Strong computer skills (hardware, software and networking)
    • Knowledge of the following applications a plus (Excel, Matlab, Master Controls, rbase, Pilgrim)


    Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.


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