Nevro Corp.

Customer Service Representative-Intern

US-CA-Redwood City
4 weeks ago(12/21/2017 6:40 PM)
ID
2017-1999
Category
Accounting/Finance

About Nevro

Nevro is a medical device company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform for the treatment of chronic pain.

We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has advanced the state of spinal cord stimulation (SCS).

The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.

Overview

Nevro is seeking a Customer Service Representative Intern who will assist the Customer Service team with order processing for both US and International orders. In this position, there will be opportunities to generate sales orders and invoices, proactively resolve issues with Sales Representatives, and issue credit memos. This position reports to the Manager, Customer Service.

 

  • Validate customer pricing and create sales orders and invoices in ERP system.
  • Check Salesforce/BOX for DBRFs submitted by the sales team.
  • Create sales order packages for Customer Service Reps
  • Proactively work with sales reps to resolve sales order discrepancies and purchase order issues to ensure invoices are accurate and produced timely.
  • Filing and Scanning
  • Other duties as assigned

 

Role Requirements

  • Working toward BS or BA degree

 

 

Skills and Knowledge

  • Excellent communication and interpersonal skills.
  • Highly motivated and able to thrive and think clearly under pressure and tight deadlines.
  • Detail oriented, organized, and demonstrated ability to multi-task and shift priorities quickly, while maintaining control with limited supervision.
  • Team player with a positive attitude, strong work ethic, and a focus on business issues.
  • Advanced knowledge of Excel.
  • Experience with Salesforce.com a plus.

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