Nevro Corp.

Sr Customer Service Representative (Order Entry)

US-CA-Redwood City
2 weeks ago
ID
2017-1936
Category
Customer Service/Support

About Nevro

Nevro is a medical device company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform for the treatment of chronic pain. We started with a simple mission to help more patients suffering from chronic pain.

At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has advanced the state of spinal cord stimulation (SCS). The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.

Overview

Nevro is seeking a Sr Customer Service Representative to be responsible for all aspects of order entry processing and ensuring a flawless experience for customers placing orders. This position is responsible for generating sales orders, proactively resolving issues with Sales Representatives, issuing credit memos, monitoring Accounts Receivables, and Collections. This position reports to the Manager, Customer Service.

Role Requirements

  • Validate customer pricing and build sales orders in ERP system for all sales channels.
  • Check Box.net for DBRFs (Design Billing Registration Form) submitted by the sales team.
  • Link Sales Orders in ERP system to forecasted opportunities in SalesForce.
  • Actively work with sales reps to resolve sales order discrepancies and purchase order issues to ensure invoices are accurate and produced timely.
  • Monitor Accounts Receivable and actively work closely with customers to collect on outstanding accounts.
  • Process returns and issue credit memos to customers.

Skills and Knowledge

  • Accounting degree OR equivalent experience of 4+ years in Order Management / Order Entry preferably in a manufacturing environment
  • Solid computer skills, including Excel, Word and Outlook
  • Customer Service and Accounts Receivable experience
  • You should be detailed orientated
  • Excellent verbal and written communications skills
  • Excellent research and analytical skills
  • Excellent customer service skills and attitude
  • Ability to work in dynamic and changing environment
  • Knowledge of SalesForce.com is a plus
  • Knowledge of QAD Accounting software a plus
  • Basic understanding of GAAP accounting plus

 

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