Nevro Corp.

IT Support Specialist (Temp-to-Hire)

US-CA-Redwood City
1 month ago
ID
2017-1820
Category
Information Technology

About Nevro

Nevro is a medical device company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform for the treatment of chronic pain. We started with a simple mission to help more patients suffering from chronic pain.

At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has advanced the state of spinal cord stimulation (SCS). The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.

Overview

The IT Support Specialist will report directly to the IT Manager. The primary function of the role is the global support of Nevro IT infrastructure (Desktops, Laptops, Phones, Services, Hosted Services, and Mobile Devices).

 

Role Requirements

 

  • 3+ Years experiencing in Corporate IT support and administration.
  • Four-year degree or greater preferred
  • Windows Desktop Support (Windows 10, 8, 7, Vista, and XP)
  • Proficient with Office 2013
  • Windows Server Support (Windows Server 2012, 2012R2, 2008, 2008R2)
  • Windows Network Administration (Active Directory, DHCP, DNS, WINS, Group Policy)
  • Apple Mac Support
  • PBX Support and Administration
  • Administration of web-based services (Box.Com, Concur, SalesForce, Hosted Exchange, etc.)
  • Mobile Device Support (iPhone, iPad, Android)
  • Senior Executive Support
  • Imaging Tools such as MDT, Acronis True Image, Symantec Ghost
  • Provide 24x7x365 support via phone, web, and email to assure continuity of core business
  • Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, SalesForce, BOx.com, etc.

Skills and Knowledge

 

  • Excellent communication and customer service skills
  • Willing to consult with clients and provide simple and timely solutions
  • Strong written skills – Ability to respond to questions/requests with clarity and courtesy
  • Ability to work across various time zones in multi-cultural environments
  • Excellent problem solving skills
  • Strong technical documentation skills
  • Self-Starter – Employee is expected to manage their own time and work a full professional day

 

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