Nevro Corp.

Senior Manager, Patient Access

US-CA-Redwood City
5 months ago

About Nevro

Nevro is a medical device company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform for the treatment of chronic pain.

We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has advanced the state of spinal cord stimulation (SCS).

We explored beyond traditional SCS frequencies (40–60 Hz) in search of better therapeutic outcomes. Combining high frequency at 10 kHz with a unique waveform and a specific treatment algorithm resulted in HF10 therapy: a paresthesia-free treatment proven to provide more pain relief to more patients in more pain areas.1

The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States.


The Senior Manager, Patient Access will focus on improving access to Nevro’s HF10 therapy for eligible patients.  This individual will manage all aspects of the NevroCare database, including enhancement efforts and improved connectivity to other Nevro databases. The goal of these efforts is to provide actionable data that increases Nevro business and improves access to a superior therapy for patients. The Senior Manager will be responsible for analyzing and reporting on payer trends and individual patient progress for internal and external customers. The Senior Manager will also work closely with the NevroCare Patient Support Specialist team to provide direction, quality control, implement work processes and provide expertise regarding the management of prior authorization and claim appeal activities with customers.

Role Requirements

  • Provide direct oversight of the NevroCare Patient Access database, connectivity to related databases, and reporting to internal and external stakeholders.
  • Analyze prior authorization activities and internal & external customer feedback to identify opportunities for quality improvement. Continuously improve the NevroCare processes and support information to optimize prior authorization and claim appeal submissions.
  • Manage quality of NevroCare service through QA/QC reporting, additional team training and continuous process improvement.
  • Scope and develop a platform for data sharing with customers on the status of prior authorizations
  • Ensure excellent customer service and issue resolution in a timely manner for NevroCare team.
  • Provide oversight, recommendations and process improvement to all NevroCare deliverables.
  • Partner with other Market Access team members to keep current on payer coverage policies and patient requirements for HF10 Therapy, including education to customers regarding payer coverage requirements.
  • Identify opportunities for payer coverage expansion and treatment guideline expansion for HF10 Therapy.
  • Comply with company compliance policy, specifically patient confidentiality (HIPAA) in all NevroCare practices.

Skills and Knowledge

  • Bachelors degree and 5+ years of management/supervisory experience. Years of experience may be substituted for the degree requirement.
  • Experience with planning and strategy development.
  • Experience with tight deadlines, excellent time management skills.
  • Exceptional analytical and problem-solving skills.
  • Applicable experience in reimbursement support relating to appeals and prior authorizations from payers, providers or medical device/pharmaceutical industry.
  • Strong interpersonal skills to influence/negotiate complex decisions and ability to demonstrate leadership as a positive advocate for communicating the mission, objectives and results of the NevroCare team and build cross-functional relationships.
  • Excellent people management and coaching skills.
  • Ability to work with various teams to accomplish organizational goals.
  • Strong communication skills, both verbal and written.
  • Able to detect, identify trends and make improvements to the department to improve overall functionality.
  • Analytically focused with a high attention to detail.
  • Ability to create and maintain clear work processes.
  • Able to comply with the regulatory requirements and company policy in dealing with the customer and patient confidentiality.Must be courteous, professional and balanced with a tenacious drive in order to assist the customer and NevroCare team in achieving goals.
  • Able to multitask and prioritize workflows.
  • Strong organizational and project management skills.
  • Exceptional proactive and follow-up skills.





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